Return Policy


RETURNS

Our policy lasts 15 days. If 15 days have gone by since delivery of your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We don't accept replacements or refunds based on size issues. Please check the size chart before buying. Also please check the colors before purchase.

Returns:

All damaged items, wrongly sent items, wrong quantity sent or defective items will be accepted for a free return for a refund or replacement within 15 days after receiving the item (in order to start return process, you must provide photo of defective item).


To return your product, send us an email at info@frenchie.world.

Items that are not needed anymore, not liked by size, color, material etc,(buyers remorse) can not be returned for a refund.

When the item reaches us, it gets scanned and processed with warehouse and then we will issue a refund/replacement/partial refund.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@frenchie.world.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@frenchie.world.

Thank you.